Bijoux FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

info@bgsharmastudioarts.com

Products

Yes, all our products are meticulously handcrafted by skilled artisans, ensuring uniqueness and attention to detail in every piece.

 

Yes, for paintings that use real gold, we provide an authenticity certificate with the painting at the time of delivery.

 

Yes, we use gold, diamonds, and opals in our products. For paintings that feature real gold, an authenticity certificate is included with the painting at the time of delivery.

Yes, we offer customization options for our paintings. You can contact us with your specific requirements, such as size, theme, or color preferences, and our team will guide you through the process.

 

To maintain the beauty of your painting, avoid direct sunlight, moisture, and extreme temperature changes. Dust gently with a soft, dry cloth when needed.

 

Yes, most of our paintings come framed and ready to hang. Specific framing details will be mentioned in the product description. If you’d prefer a custom frame, please contact us.

Shipping

  • Domestic Orders: Delivery takes 3-5 business days once shipped.
  • International Orders: Delivery takes 10-20 business days once shipped, depending on the destination.

 

Yes, we offer free standard shipping for all domestic orders within India, regardless of the size or weight of your order.

 

Domestic shipping typically takes 3-5 business days. Orders placed before 12:00 PM IST are shipped the same day, while orders placed after this time will be shipped the next business day.

 

Yes, we are pleased to offer free standard shipping for international orders.

 

International shipping typically takes 7-14 business days, depending on the destination country.

 

Customs or import duties may apply based on the destination country’s policies, and these charges will be the customer’s responsibility.

 

Currently, we only offer standard shipping. However, expedited shipping options may be introduced in the future.

 

While we strive to ensure timely delivery, delays can occasionally occur due to unforeseen circumstances like customs clearance or weather conditions. If your package is delayed, please contact our support team for assistance.

 

Yes, you can request a change of address before the order is shipped. Please contact us immediately with your updated address.

 

If your package is lost or arrives damaged, please contact our us for the resolution on : contact@bgsharmastudioarts.com

 

Products

Billing

We accept a variety of payment methods, including credit cards, debit cards, net banking, UPI, and digital wallets.

 

Yes, a detailed invoice will be sent to your registered email address after your purchase is confirmed.

 

If your order has not yet been processed, you can contact our support team to update your billing details.

 

Absolutely. We use industry-standard encryption and secure payment gateways to ensure your personal and payment information is protected.

 

If you notice any discrepancies or incorrect charges, please contact our customer support team immediately with your order details, and we will resolve the issue promptly.

 

Order questions

You can place an order directly on our website by selecting the desired product, adding it to your cart, and completing the checkout process.

 

Once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment on our courier partner’s website.

 

Orders can only be changed or canceled before they are shipped. Please contact our support team as soon as possible with your order details.

 

If you receive an incorrect item, please contact us immediately with your order details and a photo of the item received. We will arrange for a replacement or refund.

Â